Managed Services: unpacked
Updated: May 5, 2022
It's a tough thing to talk about. What is it?
Back in the day, the break/fix model of technology support meant that when an issue was encountered company-wide, impacted only some employees or a specific individual, an IT professional--either in-house or outsourced--would be contacted. They would respond and strive to resolve it at their earliest opportunity. This is known as reactive support. After all, you invest in your technology by paying for (in many cases) the hardware, software, licensing, and the labor to have it installed, configured, and tested. It should run and it usually does.
That said, utilizing technology itself, over the past 10-15 years or so, there is a better way. Managed Services is, generally speaking, the practice of outsourcing the responsibility for proactively maintaining and anticipating the need for a range of processes and functions in order to improve operations and cut expenses.
Plexus8's Managed Services approach is designed to improve security, stability, reliability, and scalability in order to reduce the total cost of ownership (TCO) with respect to an organization's technology. We believe that IT should not be viewed as overhead but rather a vehicle for manifesting a company's vision.
As described elsewhere on our website, we partner with our clients to provide true advocacy consulting. This means we begin the relationship in the role of virtual Chief Information Office (vCIO). As we proceed through the consulting, direct procurement, engineering, and complete projects, we document all aspects of the technology in order to effectively and efficiently manage everything going forward. By installing our best-of-breed tools throughout the environment, we are able to, through a single pane-of-glass proactively monitor, maintain, and manage it for our clients.
We view each environment from the public edge, meaning Internet connection(s), security meaning the firewall appliance(s) and endpoint protection, network switches, on-premises server(s) if any, Cloud storage and services, email, workstations, laptops, mobile devices, and peripherals such as printers and scanners. Managing business continuity solutions, security sweeps, etc. are all automated to the extent possible.
Beyond Remote Monitoring and Maintenance (RMM), our business management service includes automated ticketing tied to through and live documentation. Designated personnel are provided access to our Client Portal for realtime visibility to the network, users, project and support tickets, and more.
With our Managed Services approach, we strive to:
simplify our clients' environments in order to diligently maintain security...
...which increases stability and reliability...
...which means we can help readily manage growth, if and when it is required.
We handle your technology so you can focus on your business.
Our initial consultation is always free of charge.
Feel free to email us at firstname.lastname@example.org or schedule a Zoom meeting.